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Delivery & Returns
Orders are sent via Royal Mail™ / ParcelForce™ / Yodel™.
We will always aim to dispatch your order as soon as possible, within 0-2 business working day(s).
Most Crystal and Jewellery product deliveries can be despatched via Royal Mail 1st class post, depending on the shipping method chosen.
Most Miscellaneous product will go by ParcelForce or Yodel.
UK deliveries will take 1-2 days for 1st class Royal Mail, 3-5 days for Parcelforce and Yodel once shipped.
Free shipping will be sent either as 1st or 2nd class Royal Mail post depending on the product. Most Crystals are likely to be sent 1st class. Selecting the 1st class option at the checkout guarantees 1st class delivery.
International orders may take longer to arrive, we estimate 1 - 4 weeks depending on location, although usually we would expect 5-10 days.
In most cases international deliveries will be sent by Royal Mail Airmail. There may occasionally be delays due to customs checks. We do not pay for any import duty on international items, but most of our products will be exempt from this.
Returns will be accepted within 60 days of shipping and we will happily provide you with either a full refund including any original postage costs or replacement item(s) if available.
Our supplier for Atega Handmade Jewellery offers a lifetime guarantee on their products, which we are prepared to honour on their behalf. Please not that this only applies to the Atega Handmade Jewellery range.
We aim to abide fully with distance selling regulations and the law.
Please contact us for any further information that you might need.