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Delivery & Returns
Orders are sent via Royal Mail™ / ParcelForce™ / Yodel™.
We will always aim to dispatch your order as soon as possible, within 0-1 business working day(s). Some Miscellaneous orders may take up to 2 days to confirm dispatch.
UK deliveries will take 1-2 days for 1st class Royal Mail or 2-3 days for 2nd class/ free shipping for Crystals and Jewellery.
Miscellaneous products will generally take 3-5 days for Parcelforce and Yodel once shipped but some may be sent via 1st or 2nd class Royal Mail.
Free shipping will be sent either as 2nd class Royal Mail post depending on the product. Most Crystals are likely to be sent 2nd class for free. Selecting the 1st class option at the checkout guarantees 1st class delivery.
International orders may take longer to arrive, we estimate 5-10 days, although it could take up to 4 weeks
depending on location.
In most cases international orders will be shipped by Royal Mail Airmail. There may occasionally be delays due to customs checks. We do not pay for any import duty on international items, but most of our products will be exempt from this.
Returns will be accepted within 60 days of shipping and we will happily provide you with either a full refund including any original postage costs or replacement item(s) if available.
Our supplier for Atega Handmade Jewellery offers a lifetime guarantee on their products, which we are prepared to honour on their behalf. Please not that this only applies to the Atega Handmade Jewellery range.
We aim to abide fully with distance selling regulations and the law.
Please contact us for any further information that you might need.
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2 Hermitage Road, Poole, Dorset, BH14 0QQ, United Kingdom.
Completely Crystals Limited is registered as a Private Limited Company (No. 08996244) in England and Wales.