Delivery & Returns


Orders are sent via Royal Mail / ParcelForce / Yodel™.

We will always aim to dispatch your order as soon as possible  within 0-2 business working day(s).

UK mail will take 1-2 days for 1st class post, 3-5 days for some products.

Free shipping will be sent either as 1st or 2nd class post depending on the product. Most crystals will be sent 1st class. Selecting the 1st class option at the checkout guarantees 1st class delivery.

International orders may take longer to arrive, we estimate 1 - 4 weeks depending on location.

In most cases international deliveries will be sent by Airmail. There may occasionally be delays due to customs checks. We do not pay for any import duty on international items, but most of our products will be exempt from this.

We will always aim to dispatch your order as soon as possible  within 1-2 business working day(s).



Returns will be accepted within 60 days of shipping and we will happily provide you with either a full refund including any original postage costs or replacement item(s) if available.

We aim to abide by distance selling regulations.

Please contact us for any further information that you might need.

Click here to contact us.

Click here to request a return (you need to login to do this).

Pay via Worldpay with Credit/Debit Card - Visa/ Amex/ Mastercard.
Please note we only accept payment in GBP for payments made using Worldpay.

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Completely Crystals Limited is registered as a Private Limited Company (No. 08996244) in England and Wales.

2 Hermitage Road, Poole, Dorset, England, BH14 0QQ, UK.

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